Refund policy
GUARANTEE OF SATISFACTION
We work hard to produce high quality products. We want you to be happy with your order, and will give 100% guarantee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!
Policy on Returns
If merchandise is returned in BRAND NEW condition (including the original product packaging) within 30 days of purchase, a credit for the cost of the merchandise will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If the return is the result of our error (we shipped the wrong product or the item is defective), we will provide a full refund including shipping charges for the wrong or defective items. Unfortunately, shipping charges can not be refunded unless we shipped the wrong product or the item is defective or damaged.
To start a return, you can contact us at info@victoriaslavender.com. Please note that returns will need to be sent to the following address: 19825 Connarn Rd., Bend, OR 97132
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, or plants), custom products (such as bulk size products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@victoriaslavender.com.
You can always contact us for any return question at info@victoriaslavender.com